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Everyday life examples—moving, learning German, reading the paper—to explain information architecture to people with diverse tech skill levels
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Practical techniques for improving digital navigation and content structure
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What readers are saying
“Delfina Hoxha takes us through the Ticketmaster website and its information architecture. There are some surprising observations in there, and surely something you can learn for your own work.”
featured on the UX Content Collective newsletter: Ticketmaster information architecture breakdown
“Honestly, Delfina’s blog should be read by everyone who makes digital things!!!!”
What does a frustrating website navigation look like for a university chemistry department?
“I love your latest post and shared it with others here at the company. Congrats on consistently delivering great insights every Tuesday, I enjoy your newsletter.”
note from a previous client about How to create a content architecture that actually converts: Beyond basic sitemaps
“Essential reading for all aspiring glossarists.”
Dos and don’ts of building a business glossary (and where to start)
“Great article Delfina. Matches my experiences and you expressed it more clearly than I ever could. Thank you! :)”
“Brilliant! Amazing how carefully chosen words create a successful customer experience (and untested ones create chaos!).”
“Really love how you connect your day to day stories with the articles from LLM”
The information architecture of Rome, Italy: Airport reviews
“Your articles always hit me on a day when I need it most. This is so great!”
How information architecture reduces the learning curve for new users
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What to expect
About the writer
I’m Delfina Hoxha, the founder of Little Language Models. I’ve influenced big and small decisions that led to exceptional user experiences for universities, libraries, and global brands like Sony and Microsoft.
Before founding Little Language Models, I led content strategy for leading agencies, tech startups, and the largest national C2C listings platform. My work for Harvard Law Review was nominated for a Webby Award and my content test contributed to achieving a new daily active users record for the leading Food & Drink app in Albania.
Fix your IA, one email at a time
Little Language Models
Information architecture consultancy in Vienna