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What readers are saying
“Delfina Hoxha takes us through the Ticketmaster website and its information architecture. There are some surprising observations in there, and surely something you can learn for your own work.”
featured on the UX Content Collective newsletter: Ticketmaster information architecture breakdown
“Honestly, Delfina’s blog should be read by everyone who makes digital things!!!!”
What does a frustrating website navigation look like for a university chemistry department?
“I love your latest post and shared it with others here at the company. Congrats on consistently delivering great insights every Tuesday, I enjoy your newsletter.”
note from a previous client about How to create a content architecture that actually converts: Beyond basic sitemaps
“Essential reading for all aspiring glossarists.”
Dos and don’ts of building a business glossary (and where to start)
“Great article Delfina. Matches my experiences and you expressed it more clearly than I ever could. Thank you! :)”
“Brilliant! Amazing how carefully chosen words create a successful customer experience (and untested ones create chaos!).”
“Really love how you connect your day to day stories with the articles from LLM”
The information architecture of Rome, Italy: Airport reviews
“Your articles always hit me on a day when I need it most. This is so great!”
How information architecture reduces the learning curve for new users
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