Increase user satisfaction
Articles, research, tips, and case studies for assessing the effectiveness of content and information architecture in affecting customer satisfaction.
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How to build a taxonomy that increases conversions (Spreadsheet template)
Why companies build product taxonomies, where to start, how to structure the spreadsheet, and ways to adapt your product taxonomy to company…
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“But it’s right there on the website!”
What’s behind an unfindable feature for hotel management software?
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3 website lessons from HOKA, one of the fastest growing sport brands
HOKA has had a meteoric rise. Here’s how their website information architecture helps them meet growing consumer demand.
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How to organize 3 acquired companies into one coherent website
Company A has acquired Company B, C, and D. How do we organize their sites, for multiple products with different audiences, while…
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I finished the first draft of my e-book 🎉
Some fun news: I’ve finished the first draft of my e-book, Accessible IA Fundamentals – A Beginner’s Guide to Intuitive Information Architecture.
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![[Interview] This Is Why Adding More Content Makes Things Worse](https://littlelanguagemodels.com/wp-content/uploads/2026/03/two-types-of-information-architecture-interview.png)
[Interview] This Is Why Adding More Content Makes Things Worse
In the latest Technical Writing Uncensored interview, we break down what an information architect actually does and the role of IA in…
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What is the ROI of user research for content?
Unsure if the ROI of user research for content is worth it? Based on 30+ IA projects, discover when content research pays…
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How much control do users want in UX?
How much control should the user have over a workflow? Is user control a given? Is it a benefit? Or is it…
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How this hospital prevents blocked elevator entrances through a core information architecture principle
Grouping is one of the key principles of making information more findable.
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![[Video] Wikipedia information architecture breakdown](https://littlelanguagemodels.com/wp-content/uploads/2026/01/Screenshot-2026-01-27-at-9.49.23-PM.png)
[Video] Wikipedia information architecture breakdown
I review Wikipedia’s website navigation, page structure, and how the non-profit organizes information to surface knowledge to over 2 billion monthly users.
Read post: [Video] Wikipedia information architecture breakdown