Increase user satisfaction
Articles, research, tips, and case studies for assessing the effectiveness of content and information architecture in affecting customer satisfaction.
-
Case study: How content testing reduced customer support requests and ineligible scholarship applications
How do we structure a single page to make the information on it simpler to find and understand?
Read post: Case study: How content testing reduced customer support requests and ineligible scholarship applications -
What is back-end information architecture? (Content model template)
What is back-end information architecture and who needs to know about it?
Read post: What is back-end information architecture? (Content model template) -
Propaganda I won’t be falling for (design version)
Some practices I reject in the design field—mega menus, UX/UI design, hating spreadsheets, lorem ipsum, content addition, and hourly rates—and why.
Read post: Propaganda I won’t be falling for (design version) -
How to reduce the learning curve for your app
Want to effectively guide new users without overwhelming them with information? Learn how you can reduce the learning curve for new users…
Read post: How to reduce the learning curve for your app -
Mastery without meanness? Oui! Non-Duolingo examples of designing for education
Faces, literal translations, meeting people where they’re at, Jakob’s Law, conversational interfaces, identifying the path of least resistance – how a language…
Read post: Mastery without meanness? Oui! Non-Duolingo examples of designing for education -
What moving taught me about content strategy
Moving involves SO many decisions; I discuss them and what I noticed about content strategy and information architecture during my recent move…
Read post: What moving taught me about content strategy -
Against best practices: 6 navigation choices I’ve made that would send me to UX jail if there was one
In honor of taking “Do as I say and not as I do” to the logical extremes, here’s a list of counterintuitive…
Read post: Against best practices: 6 navigation choices I’ve made that would send me to UX jail if there was one -
16 common information architecture problems (with library website examples)
Everyone seems to have an opinion on what should and shouldn’t go on the site. You’re not really sure what to watch…
Read post: 16 common information architecture problems (with library website examples) -
What is information architecture consulting?
Information architecture (IA) is the practice of structuring information. Get an overview of IA benefits, activities, and tools.
Read post: What is information architecture consulting?