Increase user satisfaction
Articles, research, tips, and case studies for assessing the effectiveness of content and information architecture in affecting customer satisfaction.
-
This is what a frustrating website navigation looks like
A typical user would struggle with finding application deadlines, locating specific course descriptions, and understanding research opportunities.
Read post: This is what a frustrating website navigation looks like -
Are your users paying the price for your Shiny New Feature syndrome?
Is content strategy’s reputation problem costing you users? An event participant asked me about new features, content deletion, and getting clients on…
Read post: Are your users paying the price for your Shiny New Feature syndrome? -
How to create a content architecture that actually converts: Beyond basic sitemaps
If you’re about to jump on a website redesign, here’s how to create a content architecture that drives conversions and goes beyond…
Read post: How to create a content architecture that actually converts: Beyond basic sitemaps -
Favorite information architecture resources in summer 2025: Calculators, Libraries, Headlines, Patterns, Blogs
6 helpful and inspiring information architecture tools for the last 100 days of the year
Read post: Favorite information architecture resources in summer 2025: Calculators, Libraries, Headlines, Patterns, Blogs -
Helping people say no (or yes) more voluntarily: Applying recent psychological research findings in information architecture
Your users know they can say no, but how you frame requests influences how comfortable they feel saying yes or no.
Read post: Helping people say no (or yes) more voluntarily: Applying recent psychological research findings in information architecture -
![[Video] Validating product direction before heavy engineering investment](https://littlelanguagemodels.com/wp-content/uploads/2025/09/Delfina-thumbnail-validating-product-direction.png)
[Video] Validating product direction before heavy engineering investment
80% of features in products are rarely or never used. Here’s how to validate product direction and save millions.
Read post: [Video] Validating product direction before heavy engineering investment -
A Field Guide to Getting Lost
The color blue and information seeking methods
Read post: A Field Guide to Getting Lost -
The information architecture of Rome, Italy: Airport reviews
Something I’ve previously discussed in a technical context with clients came to my attention in an airport setting in Rome.
Read post: The information architecture of Rome, Italy: Airport reviews -
The word that put at stake $200 million
A powerful example of how misunderstandings can arise in the absence of clear definitions.
Read post: The word that put at stake $200 million -
Explaining information architecture to a 6-year-old and an 82-year-old
One only speaks English and asks the smart speaker in her house to play the song Firework. The other doesn’t speak English…
Read post: Explaining information architecture to a 6-year-old and an 82-year-old