Increase user satisfaction
Articles, research, tips, and case studies for assessing the effectiveness of content and information architecture in affecting customer satisfaction.
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Helping people say no (or yes) more voluntarily: Applying recent psychological research findings in information architecture
Your users know they can say no, but how you frame requests influences how comfortable they feel saying yes or no.
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![[Video] Validating product direction before heavy engineering investment](https://littlelanguagemodels.com/wp-content/uploads/2025/09/Delfina-thumbnail-validating-product-direction.png)
[Video] Validating product direction before heavy engineering investment
80% of features in products are rarely or never used. Here’s how to validate product direction and save millions.
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A Field Guide to Getting Lost
The color blue and information seeking methods
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The information architecture of Rome, Italy: Airport reviews
Something I’ve previously discussed in a technical context with clients came to my attention in an airport setting in Rome.
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The word that put at stake $200 million
A powerful example of how misunderstandings can arise in the absence of clear definitions.
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Explaining information architecture to a 6-year-old and an 82-year-old
One only speaks English and asks the smart speaker in her house to play the song Firework. The other doesn’t speak English…
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Case study: How content testing reduced customer support requests and ineligible scholarship applications
How do we structure a single page to make the information on it simpler to find and understand?
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What is back-end information architecture? (Content model template)
What is back-end information architecture and who needs to know about it?
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Propaganda I won’t be falling for (design version)
Some practices I reject in the design field—mega menus, UX/UI design, hating spreadsheets, lorem ipsum, content addition, and hourly rates—and why.
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How to reduce the learning curve for your app
Want to effectively guide new users without overwhelming them with information? Learn how you can reduce the learning curve for new users…
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