Less is more when it comes to content
What happens in platforms that have been reorganized to prioritize simplicity?
Easier to find information
Takes less time to complete tasks
Accessible content and reduced cognitive load for users
Validating product decisions with user feedback
Satisfied customers who trust you
Reduced environmental impact
Less time maintaining content
Marie Kondo, but for websites 🗃️
Hi! I’m Delfina Hoxha, the founder of Little Language Models, a solo consultancy based in Vienna.
Through clear language and data-driven content organization (a practice known as information architecture), I’ve supported multiple clients like Sony and Microsoft in increasing conversion rates, reducing customer service costs, reducing learning curves for new users, and increasing Customer Satisfaction Scores.
Many websites nowadays feel like puzzles. Little Language Models is changing that.
The mission: reduce friction and frustration for people navigating the web. How? By iteratively simplifying language, navigation, and processes, complemented by the application of effective information architecture principles.
Even the most technical audiences deserve simple, intuitive platforms—complex domains shouldn’t imply correspondingly complex experiences.
Join the Little Language Models journey and let’s rid the world of frustrating websites together.
If you’re just getting started, check out the free resources below and get actionable tips on how to spot, fix, and prevent information architecture issues.
If you’re ready for more, you can book a free 30-minute intro call or decide to work with me through an audit, redesign, or coaching. There are different types of information architecture (IA) work: in-page IA, front-end website IA, back-end IA, CMS IA, product IA, and LLM IA. The goals are the same: reducing friction and frustration for people navigating our products!
Articles
Get actionable tips on how to spot, fix, and prevent information architecture issues. Topics include winning stakeholder support for deleting content, design propaganda, AI use cases, client results, and day-to-day content reflections.
Weekly newsletter
Learn how to improve customer satisfaction through content organization and simple language. Join folks from Capital One, Intuit, and Shopify by subscribing to the Little Language Models newsletter.
Transform your website
I’ve led 30+ information architecture redesigns and I’d love to help solve your findability challenges.
Get a detailed description of my services and discover how a successful IA redesign can boost conversions and retention.
Information architecture coaching
From learning how to structure content to improve your website’s accessibility to helping you define content standards for components for consistency and flexibility, a content-first approach and your access to my expertise minimizes risk, ensuring projects run smoothly during active development.
Latest articles
- How to improve your content management system with IA
- What does going back to basics look like for your company?
- Propaganda I won’t be falling for (design version)
Hear from people who have worked with me
“I’ve consistently relied on her knowledge of user research, content design, and general UX best practices to help me be successful with the project. She’s always so organized and great about keeping the team up-to-date on what she’s working on.”
“Delfina is very knowledgeable about how to bring clients along and recommends the right type of strategic direction for the content strategy. She helps keep it simple and is not afraid to dig in and give direction if clients have hurdles.”
“Delfina always takes a proactive approach to her work and wastes no time jumping in and getting things done. She has thoroughly impressed me with the volume of work she does in a short amount of time which is well thought out and presented in a clear and concise manner.”
Hear from readers
“Your articles always hit me on a day when I need it most. This is so great!”
on How information architecture reduces the learning curve for new users
“Essential reading for all aspiring glossarists.”
on Dos and don’ts of building a business glossary (and where to start)
“Great article Delfina. Matches my experiences and you expressed it more clearly than I ever could. Thank you! :)”
Tuesday Transformation Tips
Join folks from Capital One, Intuit, and Shopify by subscribing to the Little Language Models newsletter.
Little Language Models
Solo consultancy based in Vienna, helping clients around the world reduce friction and improve customer satisfaction through information architecture