Information architecture consulting
Risks
A sense of disconnection in product content can negatively influence users’ perceptions of the company, affecting sales, satisfaction, and retention.
Users have a hard time finding information on your platform.
You’re dealing with large amounts of information that you’re unsure how to structure.
Your colleagues have to answer the same questions over and over.
The team publishes and updates content frequently, yet users can’t seem to find what they need.
Users face inconsistencies in terminology and writing style.
The platform isn’t self-service and requires significant sales involvement.
Solution
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A proven model to transform your platform, from puzzling to powerful
The Little Language Models process is an established framework for research, auditing, and developing new content structures aligned with key goals.
Opportunities
An outstanding product through findable, relevant, and timely product content
The platform guides visitors seamlessly through your product, using clear language, intuitive navigation menus, and CTAs.
Users need less time to complete tasks, whether they’re interacting with a website, app, or chatbot.
The team can make data-driven decisions on where to put content and what to keep, remove, or update.
You have a solid understanding of content metrics and their impact on business goals.
Users encounter consistent navigation structures and terminology across pages.
Customer Satisfaction Scores and user retention increase.
How it works
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Pathways to your goals
01
Product content audits
Evaluate content clarity, consistency, and hierarchy.
- Interview stakeholders
- Identify content patterns that appear frequently in the app
- Audit the current app structure and content organization
- Analyze voice, writing style, and content hierarchy parameters
- Compile all information into a report for easy access to decisions and recommendations
Timeline: 4 weeks
Investment: $3,000
02
Information architecture redesigns
Improve content discoverability and user satisfaction.
- Interview users and stakeholders
- Review analytics of heatmaps, screen recordings, visits, and search behavior to identify the top user frustrations and validate key user tasks
- Restructure your site with logical categories users understand by rewriting navigation labels, matching content groupings to users’ mental models, and streamlining information pathways to improve discoverability
- Design user journeys for 3-4 key pages, shared in a low-fidelity content wireframe format, so the focus is on information hierarchy and clarity, not color
- Define an action plan, organized by impact and effort, so you know where to focus next
- Develop a content testing plan to validate the strategy and refine designs based on test results for groupings and navigation labels
- Compile all information into a report for easy access to decisions and recommendations
Timeline: 4-12 weeks
Investment: Starting from $7,000
03
Tailored information ecosystems
Take your content to the next level, while I help you define where that is and support you in getting there.
- Roadmapping
- Team training
- Content style guides
- Taxonomy design
- Content design testing infrastructure setup
Testimonials
Feel aligned, heard, and supported, fueled by data-driven results
Senior VP of Growth
“I liked being led through a proven model. All of us are interested in getting things right and saying things properly. When we do this, we feel aligned, heard, supported, and part of something bigger than ourselves. We learn from one another, and come together as a team. This really only happens when we submit to a process and allow an expert to lead us.”
Developer platform
Cut down the time it takes to complete a key task by 96%
Chief Design Officer
“You were a joy to work with. I found your deliverables impactful, your research incredibly valuable, and our interactions pleasant. You are a professional and it shows. Thank you so much!”
AI hardware docs
Improved AI hardware documentation by relabeling key content (prerequisites, sample AI models, use cases) and increasing their findability
Senior PM at a F100 company
“This was a messy project, and we appreciated Delfina taking on all aspects of its messiness.
What was so valuable with the service was how Delfina was able to put into words how the problems impact our users. We would definitely purchase these services again!”
Higher-ed institution
Halved the number of customer support requests for applications
Ready to chat?
This 30-minute intro call is to explore mutual fit (no icebreaker games) and address any immediate questions. If Little Language Models isn’t a good match for your company right now, I’ll let you know and point you to other reliable consultants or agencies.
FAQs
Frequently Asked Questions?
What does an information architecture consultant do?
We increase user engagement by increasing feature clarity and task completion, increase conversion rates by transforming confusing mazes into intuitive resources, reduce annual content management costs by reducing redundant information and using structured content modeling, and reduce support tickets by using labels and groupings that match user language.
How do you assess risks and opportunities?
We analyze your content’s tone, clarity, and structure to identify vulnerabilities and prioritize them based on impact and effort, so you have a clear action plan. To define relevant areas, we review analytics tools and conduct interviews with stakeholders and users.
How do you help with increasing conversion?
A sense of disconnection in product content can negatively influence users’ perceptions of the company, affecting sales, satisfaction, and retention. We help by rewriting navigation labels, matching content groupings to users’ mental models, and streamlining information pathways to improve discoverability. The platform can then guide visitors seamlessly through your product, using clear language, intuitive navigation menus, search features, and CTAs.
What type of companies do you work with?
Our main stakeholder is usually a product manager, design director, or CMO. The companies we work with usually have a product, such as an enterprise website, a SaaS platform, or a mobile app, used by thousands to millions of users.
We work remotely. For EU-based clients, we prefer to meet in person for critical checkpoints such as kick-offs or final design walkthroughs.
We don’t work with the cryptocurrency, military, tobacco, meat, or gaming industries.
What does Little Language Models mean?
The name of the business playfully contrasts with AI’s Large Language Models, emphasizing a minimalist, impact-driven approach to business and information architecture… Keep reading
Ready to get started?
If you have a particular budget or timeline in mind, I’ll inform you of what I can and can’t accomplish within those limits. I believe hourly billing causes our financial incentives to be misaligned, so I don’t charge by the hour.
I offer extended information architecture consulting engagements (lasting over 3 months), and I’d be happy to discuss pricing following our initial conversations.
