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What dirt can you bring to the surface?
The Bosch Unlimited 7 vacuum cleaner can teach us a thing or two about bringing up issues at work.
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Ticketmaster information architecture breakdown (YouTube video)
I review Ticketmaster’s website navigation, page structure, and how the company organizes information to surface events and tickets to over 100 million monthly users 🎟️
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Did content inconsistencies ruin Star Wars for you?
Prevent content inconsistencies from undermining user experience by considering these 7 types of differences and explore how people deal with Star Wars inconsistencies.
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From 0 to value: How does a new product feature come to life?
If you’re not familiar with design or user experience (UX), in the next 5 minutes, I’ll show you how a new product feature comes to life.
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The information architecture of Rome, Italy: Airport reviews
Something I’ve previously discussed in a technical context with clients came to my attention in an airport setting in Rome.
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The word that put at stake $200 million
A powerful example of how misunderstandings can arise in the absence of clear definitions.
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Explaining information architecture to a 6-year-old and an 82-year-old (with paper examples 🗞️)
One only speaks English and asks the smart speaker in her house to play the song Firework. The other doesn’t speak English and has never owned a computer.
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Mastery without meanness? Oui! Non-Duolingo examples of designing for education
Faces, literal translations, meeting people where they’re at, Jakob’s Law, conversational interfaces, identifying the path of least resistance – how a language learning app’s feature organization and clear copy can motivate and teach without being mean.
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Dos and don’ts of building a business glossary (and where to start)
My friend visiting Vienna for a week was set to leave on Easter weekend, but options were limited. An exchange he had with his driver got me thinking about jargon and how fascinating language is.
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What moving taught me about content strategy
Moving involves SO many decisions; I discuss them and what I noticed about content strategy and information architecture during my recent move 🏠
Explore real-world IA examples
Using everyday life examples—moving, learning German, paper—to explain information architecture to people of different ages and tech proficiency levels.
Fix your IA
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Little Language Models
Information architecture consultancy in Vienna