Using everyday-life examples like moving, learning German, and using elevators to explain information architecture in a practical and accessible way.

A powerful example of how misunderstandings can arise in the absence of clear definitions.

One only speaks English and asks the smart speaker in her house to play the song Firework. The other doesn’t speak English…

Faces, literal translations, meeting people where they’re at, Jakob’s Law, conversational interfaces, identifying the path of least resistance – how a language…

My friend visiting Vienna for a week was set to leave on Easter weekend, but options were limited. An exchange he had…

Moving involves SO many decisions; I discuss them and what I noticed about content strategy and information architecture during my recent move…

In honor of taking “Do as I say and not as I do” to the logical extremes, here’s a list of counterintuitive…