Little Language Models

“Delfina Hoxha takes us through the Ticketmaster website and its information architecture. There are some surprising observations in there, and surely something you can learn for your own work.”

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Ticketmaster information architecture breakdown

“Excellent guide (with templates and who doesn’t love a template?) to put into practice *today* in the organizations we are part of.

In my last work we had two APIs. They were called in at least 5 different ways. Every conversation about one or the other was preceded by a clarification.

How much time is wasted in organizations when you don’t have a shared language? Too much.“

Francesca Marano on

How to build a taxonomy that increases conversions

“Honestly, Delfina’s blog should be read by everyone who makes digital things!!!!”

What does a frustrating website navigation look like for a university chemistry department?

“I love your latest post and shared it with others here at the company. Congrats on consistently delivering great insights every Tuesday, I enjoy your newsletter.”

note from a previous client on

How to create a content architecture that actually converts: Beyond basic sitemaps

“Essential reading for all aspiring glossarists.”

Rachael Harwood on

Dos and don’ts of building a business glossary

“Great article Delfina. Matches my experiences and you expressed it more clearly than I ever could. Thank you! :)”

16 common information architecture problems

“Brilliant! Amazing how carefully chosen words create a successful customer experience (and untested ones create chaos!).”

How content testing reduced customer support requests

“Really love how you connect your day to day stories with the articles from LLM”

The information architecture of Rome, Italy: Airport reviews

“Your articles always hit me on a day when I need it most. This is so great!”

How information architecture reduces the learning curve for new users