Articles

Are there really no information architecture-trained product designers?

February 3, 2026

Detached from IA decisions, some designers lack the skills to design findable, relevant, and timely product content.
Wikipedia information architecture breakdown (YouTube video)

January 27, 2026

I review Wikipedia’s website navigation, page structure, and how the non-profit organizes information to surface knowledge to over 2 billion monthly users.
What dirt can you bring to the surface?

January 13, 2026

The Bosch Unlimited 7 vacuum cleaner can teach us a thing or two about bringing up issues at work.
Ticketmaster information architecture breakdown (YouTube video)

December 16, 2025

I review Ticketmaster’s website navigation, page structure, and how the company organizes information to surface events and tickets to over 100 million monthly users 🎟️
A consultant’s top book picks for work communication

December 9, 2025

These 3 books offer a comprehensive toolkit for anyone looking to get their message across clearly.
Client highlights: Avoid + Verify in an AI unicorn company’s content style guide

December 2, 2025

When standardizing common terminology in a language style guide, include what to Avoid and Verify.
Why most websites fail at guiding users effectively

November 25, 2025

“We’ve invested thousands of dollars in our website, but people keep complaining about it.”
Product Content Audit Consultant — Service announcement

November 18, 2025

Seeking help with creating intuitive navigation structures and clear product content in 2025?
Did content inconsistencies ruin Star Wars for you?

November 11, 2025

Prevent content inconsistencies from undermining user experience by considering these 7 types of differences and explore how people deal with Star Wars inconsistencies.