Want to effectively guide new users without overwhelming them with information? Learn how you can reduce the learning curve for new users through information architecture.

Faces, literal translations, meeting people where they’re at, Jakob’s Law, conversational interfaces, identifying the path of least resistance – how a language learning app’s feature organization and clear copy can motivate and teach without being mean.

When we started working together, a client asked what format they should expect information architecture in. Her question was valid. We had discussed that I’d deliver a detailed IA audit report with a prioritized set of recommendations, but we hadn’t talked about the format of the work.

My friend visiting Vienna for a week was set to leave on Easter weekend, but options were limited. An exchange he had with his driver got me thinking about jargon and how fascinating language is.

Moving involves SO many decisions; I discuss them and what I noticed about content strategy and information architecture during my recent move 🏠

An effective information architecture consultant may ask some of these questions in your first few emails or calls before sending you a proposal and signing the contract.

In honor of taking “Do as I say and not as I do” to the logical extremes, here’s a list of counterintuitive navigation UX choices I’ve made despite advising others against doing the same.

I recently interviewed for a contract position focused on designing the user experience for a new AI language model product. To convey my approach to UX design for LLMs, I walked through a Miro board, which I’m sharing today.