Visit archive
An archive of articles, research, and resources on reducing friction and frustration for people navigating our products through navigation and information architecture.
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Propaganda I won’t be falling for (design version)
Some practices I reject in the design field—mega menus, UX/UI design, hating spreadsheets, lorem ipsum, content addition, and hourly rates—and why.
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Experiences, concerns, use cases: Can AI organize website content?
ChatGPT and website content management: a mediocre love story or an exceptional one?
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Should we be deleting old content?
If you’re new to content audits and a stakeholder in one, this article clarifies goals and decisions. If you’re a content strategist,…
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What does a successful information architecture redesign look like?
Thinking about purchasing information architecture services and wondering how to measure their effectiveness? Here’s my take on what makes a good information…
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How to reduce the learning curve for your app
Want to effectively guide new users without overwhelming them with information? Learn how you can reduce the learning curve for new users…
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Mastery without meanness? Oui! Non-Duolingo examples of designing for education
Faces, literal translations, meeting people where they’re at, Jakob’s Law, conversational interfaces, identifying the path of least resistance – how a language…
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What’s the format of information architecture work: diagrams, PowerPoint, Figma, Excel?
When we started working together, a client asked what format they should expect information architecture in. Here’s my (long) answer.
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Dos and don’ts of building a business glossary (and where to start)
My friend visiting Vienna for a week was set to leave on Easter weekend, but options were limited. An exchange he had…
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What moving taught me about content strategy
Moving involves SO many decisions; I discuss them and what I noticed about content strategy and information architecture during my recent move…
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Green flags: 7 questions an information architecture consultant may ask on your first call
An effective information architecture consultant may ask some of these questions in your first few emails or calls before sending you a…
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