Visit archive
An archive of articles, research, and resources on reducing friction and frustration for people navigating our products through navigation and information architecture.
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The information architecture of Rome, Italy: Airport reviews
Something I’ve previously discussed in a technical context with clients came to my attention in an airport setting in Rome.
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The word that put at stake $200 million
A powerful example of how misunderstandings can arise in the absence of clear definitions.
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Explaining information architecture to a 6-year-old and an 82-year-old
One only speaks English and asks the smart speaker in her house to play the song Firework. The other doesn’t speak English…
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Case study: How content testing reduced customer support requests and ineligible scholarship applications
How do we structure a single page to make the information on it simpler to find and understand?
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What is back-end information architecture? (Content model template)
What is back-end information architecture and who needs to know about it?
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Six steps to improve your content management system, speed up publishing, and ensure consistency
Boost efficiency and transform your UX for internal users through information architecture for your content management system.
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What does going back to basics look like for your company?
Are people aware of the problem your product or service can solve? Are people aware of the solution?
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Propaganda I won’t be falling for (design version)
Some practices I reject in the design field—mega menus, UX/UI design, hating spreadsheets, lorem ipsum, content addition, and hourly rates—and why.
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Can AI organize website content?
ChatGPT and website content management: a mediocre love story or an exceptional one?
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Should we be deleting old content?
If you’re new to content audits and a stakeholder in one, this article clarifies goals and decisions. If you’re a content strategist,…
Read post: Should we be deleting old content?