Visit archive
An archive of articles, research, and resources on reducing friction and frustration for people navigating our products through navigation and information architecture.
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![[Video] Ticketmaster information architecture breakdown](https://littlelanguagemodels.com/wp-content/uploads/2025/12/Ticketmaster-information-architecture-breakdown-YouTube-video-thumbnail.png)
[Video] Ticketmaster information architecture breakdown
I review Ticketmaster’s website navigation, page structure, and how the company organizes information to surface events and tickets to over 100 million…
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A consultant’s top book picks for work communication
These 3 books offer a comprehensive toolkit for anyone looking to get their message across clearly.
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Client highlights: Avoid + Verify in an AI unicorn company’s content style guide
When standardizing common terminology in a language style guide, include what to Avoid and Verify.
Read post: Client highlights: Avoid + Verify in an AI unicorn company’s content style guide -
Why most websites fail at guiding users effectively
“We’ve invested thousands of dollars in our website, but people keep complaining about it.”
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Product Content Audit Consultant — Service announcement
Seeking help with creating intuitive navigation structures and clear product content in 2025?
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Did content inconsistencies ruin Star Wars for you?
Prevent content inconsistencies from undermining user experience by considering these 7 types of differences and explore how people deal with Star Wars…
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Is consistency in product content that important?
Most companies overlook content consistency and its impact on business goals, unless it becomes unignorable.
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This is what a frustrating website navigation looks like
A typical user would struggle with finding application deadlines, locating specific course descriptions, and understanding research opportunities.
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Are admin panels as valuable as customer panels?
“We don’t build cars; we build factories.”
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Are your users paying the price for your Shiny New Feature syndrome?
Is content strategy’s reputation problem costing you users? An event participant asked me about new features, content deletion, and getting clients on…
Read post: Are your users paying the price for your Shiny New Feature syndrome?