Visit archive
An archive of articles, research, and resources on reducing friction and frustration for people navigating our products through navigation and information architecture.
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![[Video] Findability: what it is and common issues](https://littlelanguagemodels.com/wp-content/uploads/2025/08/Findability-video.png)
[Video] Findability: what it is and common issues
Examples of findability don’ts discovered during a content audit, how they affect business goals, and the most common findability issues.
Read post: [Video] Findability: what it is and common issues -
![[Video] Three reasons people reach out to me for help](https://littlelanguagemodels.com/wp-content/uploads/2025/08/3-reasons-why-video.png)
[Video] Three reasons people reach out to me for help
The first video on the new Little Language Models YouTube channel
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A Field Guide to Getting Lost
The color blue and information seeking methods
Read post: A Field Guide to Getting Lost -
The information architecture of Rome, Italy: Airport reviews
Something I’ve previously discussed in a technical context with clients came to my attention in an airport setting in Rome.
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The word that put at stake $200 million
A powerful example of how misunderstandings can arise in the absence of clear definitions.
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Explaining information architecture to a 6-year-old and an 82-year-old
One only speaks English and asks the smart speaker in her house to play the song Firework. The other doesn’t speak English…
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Case study: How content testing reduced customer support requests and ineligible scholarship applications
How do we structure a single page to make the information on it simpler to find and understand?
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The hidden content strategy that transforms customer journeys (+ free content model template)
What is back-end information architecture and who needs to know about it?
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How to improve your CMS with information architecture
Boost efficiency and transform your UX for internal users through information architecture for your content management system.
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What does going back to basics look like for your company?
Are people aware of the problem your product or service can solve? Are people aware of the solution?
Read post: What does going back to basics look like for your company?