Visit archive
An archive of articles, research, and resources on reducing friction and frustration for people navigating our products through navigation and information architecture.
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A Field Guide to Getting Lost
The color blue and information seeking methods
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The information architecture of Rome, Italy: Airport reviews
Something I’ve previously discussed in a technical context with clients came to my attention in an airport setting in Rome.
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The word that put at stake $200 million
A powerful example of how misunderstandings can arise in the absence of clear definitions.
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Explaining information architecture to a 6-year-old and an 82-year-old
One only speaks English and asks the smart speaker in her house to play the song Firework. The other doesn’t speak English…
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Case study: How content testing reduced customer support requests and ineligible scholarship applications
How do we structure a single page to make the information on it simpler to find and understand?
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The hidden content strategy that transforms customer journeys (+ free content model template)
What is back-end information architecture and who needs to know about it?
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How to improve your CMS with information architecture
Boost efficiency and transform your UX for internal users through information architecture for your content management system.
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What does going back to basics look like for your company?
Are people aware of the problem your product or service can solve? Are people aware of the solution?
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Propaganda I won’t be falling for (design version)
Some practices I reject in the design field—mega menus, UX/UI design, hating spreadsheets, lorem ipsum, content addition, and hourly rates—and why.
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Experiences, concerns, use cases: Can AI organize website content?
ChatGPT and website content management: a mediocre love story or an exceptional one?
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