Visit archive
An archive of articles, research, and resources on reducing friction and frustration for people navigating our products through navigation and information architecture.
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Mastery without meanness? Oui! Non-Duolingo examples of designing for education
Faces, literal translations, meeting people where they’re at, Jakob’s Law, conversational interfaces, identifying the path of least resistance – how a language…
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What’s the format of information architecture work: diagrams, PowerPoint, Figma, Excel?
When we started working together, a client asked what format they should expect information architecture in. Here’s my (long) answer.
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Dos and don’ts of building a business glossary (and where to start)
My friend visiting Vienna for a week was set to leave on Easter weekend, but options were limited. An exchange he had…
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What moving taught me about content strategy
Moving involves SO many decisions; I discuss them and what I noticed about content strategy and information architecture during my recent move…
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Green flags: 7 questions an information architecture consultant may ask on your first call
An effective information architecture consultant may ask some of these questions in your first few emails or calls before sending you a…
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Against best practices: 6 navigation choices I’ve made that would send me to UX jail if there was one
In honor of taking “Do as I say and not as I do” to the logical extremes, here’s a list of counterintuitive…
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3 questions that helped me choose a target market
An email with the subject “3 Questions To Help You Choose A Target Market” arrived in my inbox. Jonathan Stark sent the…
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How to design a large language model (with anti-waste app examples)
I recently interviewed for a contract position focused on designing the user experience for a new AI language model product. To convey…
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16 common information architecture problems (with library website examples)
Everyone seems to have an opinion on what should and shouldn’t go on the site. You’re not really sure what to watch…
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What is information architecture consulting?
Information architecture (IA) is the practice of structuring information. Get an overview of IA benefits, activities, and tools.
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