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An archive of articles, research, and resources on reducing friction and frustration for people navigating our products through navigation and information architecture.
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![[Interview] What Product Leaders Should Know About Tools and AI](https://littlelanguagemodels.com/wp-content/uploads/2026/03/state-of-docs-gitbook-2026-contributor-1.jpeg)
[Interview] What Product Leaders Should Know About Tools and AI
The State of Docs 2026 report just came out, and I was featured discussing three critical areas for product and design leaders.
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What is the ROI of user research for content?
Unsure if the ROI of user research for content is worth it? Based on 30+ IA projects, discover when content research pays…
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Why back-end information architecture requires a different approach than front-end IA
In large, complex sites, this distinction is everything.
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How much control do users want in UX?
How much control should the user have over a workflow? Is user control a given? Is it a benefit? Or is it…
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How this hospital prevents blocked elevator entrances through a core information architecture principle
Grouping is one of the key principles of making information more findable.
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Are there really no information architecture-trained product designers?
Detached from IA decisions, some designers lack the skills to design findable, relevant, and timely product content.
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![[Video] Wikipedia information architecture breakdown](https://littlelanguagemodels.com/wp-content/uploads/2026/01/Screenshot-2026-01-27-at-9.49.23-PM.png)
[Video] Wikipedia information architecture breakdown
I review Wikipedia’s website navigation, page structure, and how the non-profit organizes information to surface knowledge to over 2 billion monthly users.
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What dirt can you bring to the surface?
The Bosch Unlimited 7 vacuum cleaner can teach us a thing or two about bringing up issues at work.
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![[Video] Ticketmaster information architecture breakdown](https://littlelanguagemodels.com/wp-content/uploads/2025/12/Ticketmaster-information-architecture-breakdown-YouTube-video-thumbnail.png)
[Video] Ticketmaster information architecture breakdown
I review Ticketmaster’s website navigation, page structure, and how the company organizes information to surface events and tickets to over 100 million…
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A consultant’s top book picks for work communication
These 3 books offer a comprehensive toolkit for anyone looking to get their message across clearly.
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