Make strategic IA decisions
Articles, stories, and data on creating impactful digital transformation through strategic information architecture decisions.
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Case study: How content testing reduced customer support requests and ineligible scholarship applications
How do we structure a single page to make the information on it simpler to find and understand?
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What is back-end information architecture? (Content model template)
What is back-end information architecture and who needs to know about it?
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Can AI organize website content?
ChatGPT and website content management: a mediocre love story or an exceptional one?
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Should we be deleting old content?
If you’re new to content audits and a stakeholder in one, this article clarifies goals and decisions. If you’re a content strategist,…
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What does a successful information architecture redesign look like?
Thinking about purchasing information architecture services and wondering how to measure their effectiveness? Here’s my take on what makes a good information…
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How to reduce the learning curve for your app
Want to effectively guide new users without overwhelming them with information? Learn how you can reduce the learning curve for new users…
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What’s the format of information architecture work: diagrams, PowerPoint, Figma, Excel?
When we started working together, a client asked what format they should expect information architecture in. Here’s my (long) answer.
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Dos and don’ts of building a business glossary (and where to start)
My friend visiting Vienna for a week was set to leave on Easter weekend, but options were limited. An exchange he had…
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What moving taught me about content strategy
Moving involves SO many decisions; I discuss them and what I noticed about content strategy and information architecture during my recent move…
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Green flags: 7 questions an information architecture consultant may ask on your first call
An effective information architecture consultant may ask some of these questions in your first few emails or calls before sending you a…
Read post: Green flags: 7 questions an information architecture consultant may ask on your first call