Increase user satisfaction
Articles, research, tips, and case studies for assessing the effectiveness of content and information architecture in affecting customer satisfaction.
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![[Interview] This Is Why Adding More Content Makes Things Worse](https://littlelanguagemodels.com/wp-content/uploads/2026/03/two-types-of-information-architecture-interview.png)
[Interview] This Is Why Adding More Content Makes Things Worse
In the latest Technical Writing Uncensored interview, we break down what an information architect actually does and the role of IA in…
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What is the ROI of user research for content?
Unsure if the ROI of user research for content is worth it? Based on 30+ IA projects, discover when content research pays…
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How much control do users want in UX?
How much control should the user have over a workflow? Is user control a given? Is it a benefit? Or is it…
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How this hospital prevents blocked elevator entrances through a core information architecture principle
Grouping is one of the key principles of making information more findable.
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![[Video] Wikipedia information architecture breakdown](https://littlelanguagemodels.com/wp-content/uploads/2026/01/Screenshot-2026-01-27-at-9.49.23-PM.png)
[Video] Wikipedia information architecture breakdown
I review Wikipedia’s website navigation, page structure, and how the non-profit organizes information to surface knowledge to over 2 billion monthly users.
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What dirt can you bring to the surface?
The Bosch Unlimited 7 vacuum cleaner can teach us a thing or two about bringing up issues at work.
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![[Video] Ticketmaster information architecture breakdown](https://littlelanguagemodels.com/wp-content/uploads/2025/12/Ticketmaster-information-architecture-breakdown-YouTube-video-thumbnail.png)
[Video] Ticketmaster information architecture breakdown
I review Ticketmaster’s website navigation, page structure, and how the company organizes information to surface events and tickets to over 100 million…
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Client highlights: Avoid + Verify in an AI unicorn company’s content style guide
When standardizing common terminology in a language style guide, include what to Avoid and Verify.
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Why most websites fail at guiding users effectively
“We’ve invested thousands of dollars in our website, but people keep complaining about it.”
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Did content inconsistencies ruin Star Wars for you?
Prevent content inconsistencies from undermining user experience by considering these 7 types of differences and explore how people deal with Star Wars…
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