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The hidden content strategy that transforms customer journeys (+ free content model template)

What is back-end information architecture and who needs to know about it?
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Propaganda I won’t be falling for (design version)

Some practices I reject in the design field—mega menus, UX/UI design, hating spreadsheets, lorem ipsum, content addition, and hourly rates—and why.
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Experiences, concerns, use cases: Can AI organize website content?

ChatGPT and website content management: a mediocre love story or an exceptional one?
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What’s the format of information architecture work: diagrams, PowerPoint, Figma, Excel?

When we started working together, a client asked what format they should expect information architecture in. Her question was valid. We had discussed that I’d deliver a detailed IA audit report with a prioritized set of recommendations, but we hadn’t talked about the format of the work.
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Dos and don’ts of building a business glossary (and where to start)

My friend visiting Vienna for a week was set to leave on Easter weekend, but options were limited. An exchange he had with his driver got me thinking about jargon and how fascinating language is.
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What moving taught me about content strategy

Moving involves SO many decisions; I discuss them and what I noticed about content strategy and information architecture during my recent move 🏠
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Against best practices: 6 navigation choices I’ve made that would send me to UX jail if there was one

In honor of taking “Do as I say and not as I do” to the logical extremes, here’s a list of counterintuitive navigation UX choices I’ve made despite advising others against doing the same.
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16 common information architecture problems (with library website examples)

Everyone seems to have an opinion on what should and shouldn’t go on the site. You’re not really sure what to watch out for in a project like this, especially given the extensive amount of information involved.
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What is information architecture consulting?

Information architecture (IA) is the practice of structuring information. Get an overview of IA benefits, activities, and tools.