Guide users through the product
Articles and case studies on creating digital experiences that are easy to navigate and understand through improved navigation and language.
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How much control do users want in UX?
How much control should the user have over a workflow? Is user control a given? Is it a benefit? Or is it…
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How this hospital prevents blocked elevator entrances through a core information architecture principle
Grouping is one of the key principles of making information more findable.
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![[Video] Wikipedia information architecture breakdown](https://littlelanguagemodels.com/wp-content/uploads/2026/01/Screenshot-2026-01-27-at-9.49.23-PM.png)
[Video] Wikipedia information architecture breakdown
I review Wikipedia’s website navigation, page structure, and how the non-profit organizes information to surface knowledge to over 2 billion monthly users.
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![[Video] Ticketmaster information architecture breakdown](https://littlelanguagemodels.com/wp-content/uploads/2025/12/Ticketmaster-information-architecture-breakdown-YouTube-video-thumbnail.png)
[Video] Ticketmaster information architecture breakdown
I review Ticketmaster’s website navigation, page structure, and how the company organizes information to surface events and tickets to over 100 million…
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Client highlights: Avoid + Verify in an AI unicorn company’s content style guide
When standardizing common terminology in a language style guide, include what to Avoid and Verify.
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Why most websites fail at guiding users effectively
“We’ve invested thousands of dollars in our website, but people keep complaining about it.”
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Did content inconsistencies ruin Star Wars for you?
Prevent content inconsistencies from undermining user experience by considering these 7 types of differences and explore how people deal with Star Wars…
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Is consistency in product content that important?
Most companies overlook content consistency and its impact on business goals, unless it becomes unignorable.
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This is what a frustrating website navigation looks like
A typical user would struggle with finding application deadlines, locating specific course descriptions, and understanding research opportunities.
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Are your users paying the price for your Shiny New Feature syndrome?
Is content strategy’s reputation problem costing you users? An event participant asked me about new features, content deletion, and getting clients on…
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