Scale content management
ContentOps articles, research, tips, and case studies for increasing organizational efficiency through structured content and information architecture.
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Case study: How content testing reduced customer support requests and ineligible scholarship applications
How do we structure a single page to make the information on it simpler to find and understand?
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The hidden content strategy that transforms customer journeys (+ free content model template)
What is back-end information architecture and who needs to know about it?
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How to improve your content management system with information architecture
Boost efficiency and transform your UX for internal users through information architecture for your content management system.
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Should we be deleting old content?
If you’re new to content audits and a stakeholder in one, this article clarifies goals and decisions. If you’re a content strategist,…
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Dos and don’ts of building a business glossary (and where to start)
My friend visiting Vienna for a week was set to leave on Easter weekend, but options were limited. An exchange he had…
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Green flags: 7 questions an information architecture consultant may ask on your first call
An effective information architecture consultant may ask some of these questions in your first few emails or calls before sending you a…
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Against best practices: 6 navigation choices I’ve made that would send me to UX jail if there was one
In honor of taking “Do as I say and not as I do” to the logical extremes, here’s a list of counterintuitive…
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16 common information architecture problems (with library website examples)
Everyone seems to have an opinion on what should and shouldn’t go on the site. You’re not really sure what to watch…
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What is information architecture consulting?
Information architecture (IA) is the practice of structuring information. Get an overview of IA benefits, activities, and tools.
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