Articles
Learn how to spot, fix, and prevent navigation issues.
Featured articles
IA at a glance
Use these Little Language Models resources to understand and improve your information architecture.
Each link includes tips on how to use the examples and templates in practice.
Recent articles
What’s your goal?
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What dirt can you bring to the surface?
The Bosch Unlimited 7 vacuum cleaner can teach us a thing or two about bringing up issues at work.
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Ticketmaster information architecture breakdown (YouTube video)
I review Ticketmaster’s website navigation, page structure, and how the company organizes information to surface events and tickets to over 100 million monthly users 🎟️
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A consultant’s top book picks for work communication
These 3 books offer a comprehensive toolkit for anyone looking to get their message across clearly.
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Client highlights: Avoid + Verify in an AI unicorn company’s content style guide
When standardizing common terminology in a language style guide, include what to Avoid and Verify.
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Why most websites fail at guiding users effectively
“We’ve invested thousands of dollars in our website, but people keep complaining about it.”
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Product Content Audit Consultant — Service announcement
Seeking help with creating intuitive navigation structures and clear product content in 2025?
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Did content inconsistencies ruin Star Wars for you?
Prevent content inconsistencies from undermining user experience by considering these 7 types of differences and explore how people deal with Star Wars inconsistencies.
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Is consistency in product content that important?
Most companies overlook content consistency and its impact on business goals, unless it becomes unignorable.
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What does a frustrating website navigation look like for a university chemistry department?
A typical user would struggle with finding application deadlines, locating specific course descriptions, and understanding research opportunities.
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Little Language Models
Information architecture consultancy in Vienna